Return Policy

Last updated: October 27, 2026

Return Window

We accept returns and exchanges within 30 calendar days after the delivery date. There is no return fee, restocking fee, or handling fee for any return or exchange.

Seasonal Return Extension

Orders delivered between November 1 and December 31 may be returned or exchanged until the following January 31. All other return conditions in this policy still apply.

Item Condition Requirements

To be eligible for a return or exchange, items must be in their original condition:

  • Unused, with no visible wear, scratches, marks, or other signs of use
  • All tags and labels still attached
  • Original packaging intact
  • All parts, accessories, and included materials returned together with the item

When We Accept Returns

  • Change of mind (buyer's remorse): you decide you no longer want the item.
  • Non-defective items that do not suit your needs, such as a different size, weight, thickness, or color than you preferred.
  • Defective items: the item does not function as intended because of a manufacturing defect.
  • Items damaged during shipping.
  • Incorrect items: you received an item that differs from what you ordered or from the product page, or the item arrived with missing parts.

Non-Returnable Items

For hygiene, safety, and condition reasons, the following cannot be returned or exchanged:

  • Items that have been used, show signs of wear, or have been damaged by misuse, improper assembly, or exceeding the stated weight or load limit
  • Foam floor tiles or mats that have been cut, trimmed, or attached to a floor with adhesive
  • Wrist supports, wraps, gloves, and other items worn on the body once the packaging has been opened or the item has been worn (this does not apply to items that are defective or damaged)
  • Items returned without the original packaging, or with missing parts or accessories
  • Items returned without our approval, or after the return window has ended

Return Shipping Costs

  • Defective, damaged, or incorrect items: we cover the return shipping cost. After your request is approved, we will email you a prepaid return shipping label at no cost to you.
  • Change of mind or non-defective items: you are responsible for the return shipping cost. We do not provide a prepaid label for these returns. We recommend using a trackable shipping service and keeping your shipping receipt.
  • In all cases, we do not charge any return fee, restocking fee, or handling fee.

Return Form

A return form is included in the package with your order. We provide the form, so you do not need to download or prepare one yourself. Please keep it in a safe place in case you need to make a return or exchange.

How to Request a Return or Refund

  1. Email us at service@hpygn.shop within 30 calendar days after delivery (or within the seasonal extension period, if it applies). Use the subject line "Return Request – Order #[your order number]".
  2. In your email, include your order number, your full name, the email address used at checkout, the item(s) you want to return, the reason for the return, and whether you would like a refund or an exchange. For defective, damaged, or incorrect items, please attach clear photos or a short video showing the issue.
  3. Fill out the return form that came with your package.
  4. We will review your request and reply by email within 2 calendar days. If approved, our email will include the return address, return instructions, and a prepaid return label when applicable.
  5. Pack the item securely in its original packaging with all parts and accessories, and place the completed return form inside the package.
  6. Ship the package within 14 calendar days after receiving our approval email, and reply to that email with your tracking number.
  7. After the package arrives, we inspect the item within 3 calendar days and email you the result.

Return Address

Please do not ship returns to the address your order was dispatched from, the address printed on your original shipping label, or the business address shown in our contact information. Our return address is provided by email after your return request has been submitted and approved. We cannot be responsible for packages sent to an incorrect address or sent without approval.

Refund Processing Time

After your return has been received and approved, your refund is issued to your original payment method within 3–5 business days. Your refund covers the purchase price of the returned item(s), including any taxes charged on them. Your bank or card issuer may need additional time to post the refund to your account.

Exchanges

If you would like to exchange an item for a different size, weight, or color, or to replace a defective item, tell us in your return request email. Exchanges follow the same steps and conditions described above and are subject to product availability. If the item you want is not available, we will issue a refund instead.

HPYGN
Operated by Earn It One Million (Shenzhen) Co., Ltd.
Address: 706, Building C, No. 111, Huangjun Mountain, Bantian Community, Bantian Street, Longgang District, Shenzhen, Guangdong 518000, China
Email: service@hpygn.shop
Phone: +86 156 7708 9071